Dr. Navin Kumar Gupta had taken loan from Capital First Ltd.
He repaid the loan. But Capital First Ltd. over charged him.
He sent emails and legal notice. There was no response.
He filed a Consumer Complaint. The Consumer Forum directed issue of notice.
Capital First immediately sent their representatives to Dr. Navin Kumar Gupta and the matter was settled.
A beautiful example of how Consumer disputes should be handled by big companies.
I am reproducing the final order:
| DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, CENTRAL MUMBAI |
| Puravatha Bhavan, 2nd Floor, General Nagesh Marg, Near Mahatma Gandhi Hospital |
| Parel, Mumbai-400 012 Phone No. 022-2417 1360 |
| Website- www.confonet.nic.in |
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| BEFORE: | |
| HON’BLE MR. B.S.WASEKAR PRESIDENT | |
| HON’BLE MR. H.K.BHAISE MEMBER |
| For the Complainant: |
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| For the Opp. Party: |
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ORDER |
| The Complainant has filed application submitting that the consumer complaint is amicably settled between the parties. Hence, he does not want to proceed further and he may be permitted to withdraw the Compliant. Request of the Complainant is accepted and the Complainant is allowed to withdraw the Complaint. As the Complaint is withdrawn, the proceeding is closed. Dated 21st April, 2016 |
| [HON’BLE MR. B.S.WASEKAR] |
| PRESIDENT |
| [HON’BLE MR. H.K.BHAISE] |
| MEMBER |
