Pendency and Reduction of Complaints – Consumer Protection Act.
There is a huge pendency of Complaints at all levels.
It can be reduced if the Consumer Forums take a pro-consumer reconciliatory approach.
In a recent case, the President of a District Consumer Forum heard the matter from all sides (even though it was not fixed for final hearing).
He asked me if the matter could be mutually settled.
When I made a very fair and reasonable offer, the other side refused.
The President told the Opposite Party that he had no case.
If he accepted the offer, well and good, otherwise he would pass an order against the Opposite Party.
I hope the matter would be resolved soon.
This is a very fair and reasonable approach.
Other Forums should follow it.
