Order Date: Not Specified
Order Name: Sh. Rajender Singh Raja vs Vikas Travels and Others
Case No.: Not Specified
The North-East Delhi District Consumer Disputes Redressal Commission has held Vikas Travels and its bus owner liable for deficiency in service. The case involved a complaint by a passenger, Sh. Rajender Singh Raja, who alleged that the bus did not stop at the designated halt, causing him inconvenience.
The Commission found that Vikas Travels and the bus owner were indeed responsible for not adhering to the scheduled stop, which constitutes a service deficiency. As a result, they have been directed to compensate the aggrieved passenger with Rs. 10,000 for the inconvenience caused and an additional Rs. 5,000 to cover litigation costs.
Takeaway: This judgment underscores the importance of service providers adhering strictly to their schedules and commitments. Consumers have the right to expect that services will be provided as advertised and are entitled to compensation when this standard is not met.
