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Most aggrieved persons need to have a look at the Consumer Protection Act 1986. I am giving a link to the Act. Dr Binoy Gupta eleena100@hotmail.com http://www.ncdrc.nic.in/1_1.html

We are now ready to advise and take up consumer cases in Mumbai. Please send us your query in brief over email…. You will get free advice..and if necessary, we will arrange for representation through a lawyer. Binoy Gupta eleena100@hotmail.com