Order Name: Mitesh Bhalla & Anr. vs. Experion Developers Pvt. Ltd.
Case No.: C.C. No. 326/2019
The National Consumer Disputes Redressal Commission (NCDRC), under the guidance of Justice Sudip Ahluwalia, has found Experion Developers guilty of providing inadequate service. The commission declared that the developer’s decision to forfeit more than 10% of the basic sale price was unreasonable.
Order Name: Oriental Insurance Co. Ltd vs. M/S. Hind Metals & Industries (P) Ltd
Case No.: F.A. No. 1196/2018
In another case, the NCDRC, led by Mr. Subhash Chandra and Dr. Sadhna Shanker, held Oriental Insurance responsible for poor service due to unjustified refusal and delays in paying out an insurance claim.
Order Name: Cholamandalam Investment & Finance Ltd. vs. Uttam Rao Pawade & Anr.
Case No.: Revision Petition No. 3169 OF 2016
The NCDRC, with Justice A. P. Sahi and Dr. Inder Jit Singh, clarified that a consumer complaint should not be dismissed just because a party is missing, as long as a fair decision can still be made.
The Food Safety and Standards Authority of India (FSSAI) has issued guidelines to e-commerce food companies like Swiggy, Zomato, and Big Basket. These rules aim to protect consumers by ensuring the safety and accuracy of food products, promoting transparency, and reducing the risk of fraud.
Order Name: FIITJEE vs. Rajeev Luthra
Case No.: First Appeal 249/2014
The Delhi State Commission, led by Justice Sangita Dhingra Sehgal and others, ruled that coaching centers like FIITJEE should only use advance fees for the specific semester intended. The remaining amount should be held in a bank account.
Order Name: ICICI Lombard General Insurance Co. Ltd. vs. Mr. Inderjeet Singh
Case No.: F.A. No. 15/2016
The Delhi State Commission, presided over by Justice Sangita Dhingra Sehgal and Ms. Pinki, found ICICI Lombard at fault for wrongful denial of an insurance claim. The commission stated that claims should not be rejected merely for not meeting strict procedural requirements.
Order Name: National Insurance Co. Ltd. vs. M/S. Shiva Fashion
Case No.: F.A. NO. 642/2023
The commission, led by Justice Sangita Dhingra Sehgal and Ms. Pinki, held National Insurance accountable for wrongly denying valid insurance claims. It emphasized that new reasons for rejecting a claim cannot be introduced after the policy claim is made.
Order Name: Astha Gupta vs. Country Holidays Inn & Suites
Case No.: Complaint Case 127/2022
The Delhi District Consumer Disputes Redressal Commission (West), with President Sonica Mehrotra and others, ruled against Country Holidays Inn & Suites. They were found liable for unjustly keeping the membership fee without the complainant booking any holiday stays, which was deemed an unfair trade practice.
Order Name: Amit Pandita vs. Aman Kumar (Manager), Religare Broking Ltd.
Case No.: Consumer Complaint 32/2024
The Baramulla District Consumer Disputes Redressal Commission in Jammu & Kashmir, headed by President Peerzada Quosar Hussain and Member Nyla Yaseen, held Religare Broking Ltd. liable for not closing an inactive demat account despite receiving the necessary fees.
Order Name: M/S Royal Builders vs. Rahis Mirza & Anr.
Case No.: Complaint Case No. 45/2023
The Baramulla District Commission, led by Peerzada Qousar Hussian and Ms. Nyla Yaseen, held a supplier accountable for providing materials that were not of acceptable quality.
Takeaway: These cases emphasize the importance of fair practices in business and consumer protection. Whether it’s about holding fees, fulfilling insurance claims, or providing quality goods, businesses must adhere to ethical standards and ensure transparency and accountability in their services.
