NCDRC Finds HDFC Bank Responsible for Not Sending SMS Alerts on Unauthorized Transactions

Order Date: 9th July 2024 Order Name: HDFC Bank Ltd. vs Satish Baishya Case No.: Revision Petition No. 57 of 2024 The National Consumer Disputes Redressal Commission (NCDRC) has held HDFC Bank responsible for not addressing a customer’s complaints about unauthorized transactions and failing to provide SMS alerts for these deductions. ### Brief Facts: A…

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Oriental Insurance Found Liable for Service Deficiency; Double Claim Filing Deemed Invalid

Order Date: Not Specified Order Name: Oriental Insurance Company Ltd. vs. M/S. S. P. Singla Construction Pvt. Ltd Case No.: F.A.No. 943/2016 In a recent ruling, the National Consumer Disputes Redressal Commission (NCDRC), led by Dr. Sadhna Shanker, addressed a significant issue concerning insurance claims. The Commission held that an insured party cannot file two…

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NCDRC: Alternative Insurance Claim Basis is Justified if Both Parties Breach

Order Name: Kuljit Kaur Vs. Cholamandlam Ms. General Insurance Co. Ltd Case No.: R.P. No. 925/2019 The National Consumer Disputes Redressal Commission (NCDRC), led by AVM J. Rajendra, recently ruled that an insurance claim can be justified on a non-standard basis if both parties have breached their contractual obligations. Brief Facts of the Case The…

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Monthly Review of Consumer Cases: May 2024

Order Name: SHRIRAM CHITS (INDIA) PRIVATE LIMITED vs RAGHACHAND ASSOCIATES In a significant ruling on consumer protection, the Supreme Court clarified that the responsibility of proving whether a service was availed for commercial purposes lies with the service provider. This decision aims to protect consumers from unjust technical objections raised by service providers. Order Name:…

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NCDRC Rejects Bureaucratic Delays and Procedural Red Tape as Excuses for Condonation of Delay

Case Title: Hubli Electricity Supply Company Ltd. & Anr Vs. Irappa Hanamappa Shebannavar Case Number: R. P. No. 1115/2022 The National Consumer Disputes Redressal Commission, led by Dr. Inder Jit Singh, recently took a strong stance against bureaucratic hurdles delaying court proceedings in a case involving the Hubli Electricity Company. The company’s appeal was dismissed…

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