Robbery of Bank Locker ……the bank is liable for loss to the customer under the Consumer Protection Act Gist June 13, 2017 26 lockers at a Punjab National Bank (PNB) branch in Ghaziabad near Delhi emptied out. CCTVs not working, no guard at bank. Robbery during week end by gang drilling hole into…
Case Title: Central Bank of India Vs. M/S. Abhay Kumar Jain Case Number: R.P. No. 1865/2022 In a recent ruling, the National Consumer Disputes Redressal Commission, led by AVM J. Rajendra, determined that banks have an obligation to ensure the safety and security of their locker facilities and cannot shirk responsibility for the contents of…
The Kerala State Consumer Disputes Redressal Commission, in a recent ruling, held telecom giants BSNL and Mokeri Telephone Exchange accountable for their failure to provide satisfactory internet and telecom services. The commission asserted that a simple assurance of rent rebate during the period of faulty service does not exempt BSNL and Mokeri from their responsibility….
Order Name: Ernakulam District Consumer Disputes Redressal Commission vs Marys Catering/Company This article discusses a recent judgment from the Ernakulam District Consumer Disputes Redressal Commission, which involves a catering company and a consumer who suffered from severe food poisoning after consuming food provided by the company. The plaintiff, a civil excise officer, attended a wedding…
The question of territorial jurisdiction in internet transactions is a tricky issue. This issue came up before the Meghalaya State Consumer Commission. The grievance related to sale of Air Tickets by Air Deccan through the internet. The State Commission made a detailed analysis of various provisions and decisions; and by its order dt. 7 December 2013, held that the Complainant…
The whole issue centers round the period within which the Opponent has to give his version to the District Forum in pursuance of a complaint, which is admitted under Section 12 of the Consumer Protection Act. Upon receipt of a complaint by the District Forum, if the complaint is admitted under Section 12 of the…
Order Date: 10th May 2024 Order Name: Sh. Rajender Singh Raja vs Vikas Travels and Others Case No.: CC No. 130/23 When you board a bus, you trust that the service provider will get you to where you need to go. Unfortunately, this wasn’t the case for one passenger who found himself stranded before reaching…
Mohan Khanna Vs. Jai Prakash Associate Ltd. Case Number: M. A. No. 209/2024 In a recent ruling, the National Consumer Disputes Redressal Commission, led by Mr. Subhash Chandra, stated that a builder is not obligated to compensate for late delivery beyond the actual possession offer date. The case got initiated when the complainant, who had…
Order Date: 28th February 2025 Order Name: Skoda Auto Volkswagen India Pvt. Ltd vs Anuj Gupta and Anr. Case No.: FIRST APPEAL NO. NC/FA/258/2022 The National Consumer Disputes Redressal Commission (NCDRC) in New Delhi, led by Mr. Subhash Chandra and AVM J. Rajendra, has clarified that simply having a vehicle repaired frequently or taking it…
Christmas eve has brought bad news for Gundecha Builders….one of the top builders of Mumbai. On 23rd December 2015, Justice Mridula Bhatkar of the Bombay High Court settled a 36-year-old litigation initiated by one Shivram Shinde (since deceases) who claimed he was in “adverse possession” of the land since 1944. Gundecha Builders joined the litigation later, saying it had…
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